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NEIU Libraries Fall 2020 Operating Plan

COVID-19 Policies for Fall Semester 2020

Fall 2020 at the NEIU Libraries


During the Fall 2020 semester, the NEIU Libraries will be adjusting services, policies, and procedures to meet the requirements of state, city, and university COVID-19 phased reopening plans. Not all services that are normally provided will be available during the pandemic period, and the health and safety of library staff and visitors are our primary concern in this operating plan, but we're still here for you!

Study space at Ronald Williams Library

Designated areas in the Ronald Williams Library will be available for use beginning August 24, providing quiet study space with access to WiFi, copiers, B/W and color printers, scanners, and 33 study spaces (8 computers and 25 socially distanced study tables) on the 1st Floor of the Main Library, Monday - Friday, 10am - 4pm (advance reservation required).


"Click & Sit" to reserve a seat

We've removed some furniture and computers so that you can study and still maintain six feet of physical distance from others.

To request a quiet study space, please complete a Main Library Study Space Request Form to reserve a date and time. Only students currently registered for Fall 2020 classes may reserve a two-hour block for use of the library. Please note that there is a maximum limit of 33 students at a time. You'll need to submit a separate request form for each date/time you want access to a study space, and you will receive a confirmation for each accepted request.

If you would like to request a semi-quiet study space, you may do so in the Student Union. Please complete a Student Union Study Space Request Form to reserve a date and time. You'll need to submit a separate request form for each date/time you want access to a study space, and you will receive a confirmation for each accepted request.


In order to keep you and our staff safe, we ask that you:

  • Wear a face mask/covering at all times
  • Observe social/physical distance of at least six feet from any other person
  • Don't move any furniture
  • Wipe down any surfaces, computers, or copiers with provided disinfectant wipes before and after use
  • Remain only on the first floor of the Ronald Williams Library
  • Eat and drink outside of the library space
  • Limit your time to two hours

Thanks for doing your part to keep others safe, including the library staff and their family members.

"Grab & Go" to get books and other library materials

Through our Grab & Go service, NEIU students, faculty, and staff are able to request physical materials from Ronald Williams Library and through limited I-Share and other interlibrary loan partners, which can be picked up at the entrance of the Library. Allow up to 3 days for NEIU items and 10-17 days for I-Share items to be processed and ready for pickup. Extended delivery times are the result of required book quarantine times. We are also offering Grab & Go services at CCICS. For more information on how to request items, please see our Intro to Research Guide.

Printing help

For printer issues, such as a paper jam, trouble retrieving your print job, adding money to your print account, or how to send a print job from your personal laptop, please contact University Technology Services (UTS) at, or report a problem through NEIU's Technology Services Helpdesk Portal.

You can also access your print account (to add funds or print wirelessly) here.

Technology help

The NEIU Library Tech Desk is available to help with your online courses this fall! If you have questions about Word, Excel, Powerpoint, SPSS, Google Suite, or other internet technologies, visit us at the NEIU Library Tech Desk. We are available via chat Mondays through Fridays from 11am to 7pm. We can also video conference seven days a week.

For help accessing D2L (Desire to Learn), please see here.

Research help

NEIU Librarians and Library Staff are available to help with research and other library services! If you want to know more about accessing your library account, locating resources, journal articles and ebooks, finding reliable information online, refining your research topic, and more, visit us at Ask a Librarian or check out our Introduction to Research Guide. We are available via chat seven days a week from 9am to 9pm, and we can also meet with you over email or set up an online research appointment through Google Meets.

Borrowed materials

You will not be penalized or fined for materials checked out before COVID. Please return these items no later than October 1. Any pre-COVID materials not returned by October 1, 2020 will be considered overdue. The outdoor book drop on the main campus is available for you to return books.

Online Resources

The Library website offers a wealth of online materials that can be used to enhance instruction and learning. See links to some of those resources below. Remember that from off campus, you will need to use your NetID and password to log in to most library resources.

Get Help Online:

Online Collections: